19583 Hunt Road, Strongsville, Ohio 44136, United States

(440) 879-1099

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Returns & Refunds

 We are committed to our customer's satisfaction. We will work hard to ensure that your overall experience with us is as pleasant as possible. In order to fulfill that, you can help by following these returns & refunds process.IN-STORE PURCHASE  If you're not happy with your purchase, please come see us at the shop with your item and receipt within 15 days from date of purchase for a refund or exchange. Also, please note:

  • Refunds will be made in the form of original payment.
  • No receipt? No problem. We'll gladly give you store credit.
  • Merchandise that is used, worn or in unsellable condition will not be accepted for refund, store credit or exchange.
  • Tags are properly attached to the merchandise. Please and thank you!
  • We cannot refund or exchange after 15 days.

ON-LINE PURCHASE Returns accepted within 20 days from date of delivery as per tracking information. We cannot refund or exchange after this time. We accept in-store returns for on-line purchases.Return process:

  1. Contact via email othspecialties@gmail.com or phone (440) 879-1099 to advise us of the return. Please have your order number ready. Refer to the order  confirmation email sent to you for order number. If you can provide us with a reason for the return, it would be very helpful.
  2. Send your merchandise. Please take note of the same restrictions above for In-Store Purchase. We cannot refund return shipping.
  3. You will be notified via email upon receipt of your returned item. Please allow 5-7 business days for processing.

Exchanges can be made on the same items only due to discrepancies in sizing , color, or damage caused by the manufacturer or shipping agency. You will be notified via email upon receipt of your returned item. A store credit in the form of a coupon code will be issued if the item is no longer available. Please allow 5-7 business days for processing. A notification email will be sent once your exchanged item ships.
 

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